Why React When You Can Prevent?
SmartCare Has You Covered

SmartCare is Smartcon’s comprehensive service program designed to enhance the operational efficiency, sustainability, and guest experience of hospitality properties by providing tailored maintenance, monitoring, and support for Smartcon’s entire portfolio of solutions.

Hotel Challenges

Hotel and property managers face a multitude of challenges impacting guest satisfaction, risk, and operation efficiency.

SmartCare Addresses Your Biggest Challenges

Savings Alerts & Reports

Track energy savings via monthly custom emails. Ensure that the staff and owner of your property, particularly in hotel management, stay informed with automated alerts.

3rd Party Integration Support

Software Integrations are essential to a modern hotel. Our experts support the entire connected ecosystem.

Warranty Management

Ensure you get the full benefit of your warranties, minimizing costs and maximizing reliability.

Training

Operational adoption is critical to the success of your energy savings. We offer unlimited training to support your facility with uptraining and onboarding new staff.

Comprehensive Coverage

Support for all major brands of guest room controls and energy management systems.

System Optimization

Fine-tuning for maximum efficiency and energy savings.

Software and Security Updates

Essential updates ensure your systems remain up-to-date, secure, and fully functional.

Expert Managed Services

Remote managed services to proactively monitor your systems for max uptime.

Expert Troubleshooting

Skilled local technicians to quickly repair, resolve system malfunctions, and onsite training.

Preventive Maintenance Agreements

Proactive care to address issues before they become costly problems.

Improved Hotel KPIs

1. GOPPAR – Gross Operating Profit per Available Room

How Smartcon Improves It:

  • Lower Operating Costs – Smartcon’s energy management solutions optimize HVAC performance, reducing energy expenses and increasing overall profitability.
  • Revenue-Generating Sensors – Smartcon’s smoke detection, noise monitoring, and environmental compliance features create new revenue streams through automated fines, premium air quality monitoring, and rev-share models.
  • Optimized Asset Performance – Predictive maintenance reduces costly equipment failures and ensures rooms remain available for occupancy.

Impact: By reducing energy and maintenance costs while adding revenue streams, Smartcon increases overall operating profit per available room.

2. CPOR – Cost per Occupied Room

How Smartcon Improves It:

  • Energy Efficiency Reduces Costs – Smartcon’s thermostat automation ensures that energy is only used when necessary, cutting utility costs per occupied room.
  • Automated Compliance & Incident Management – Smoke detection and noise monitoring prevent costly room damages and disputes, reducing unnecessary operational expenses.
  • Longer Asset Lifespan – Preventative maintenance alerts reduce expensive emergency repairs and replacement costs.

Impact: By lowering energy consumption, maintenance expenses, and damage-related costs, Smartcon reduces the total CPOR, increasing profitability per room.

3. PROFPAR – Profit Per Available Room

How Smartcon Improves It:

  • Increased Revenue via Rev-Share & Premium Services – Smartcon’s smoke, noise, and air quality sensors enable properties to charge for premium environmental monitoring services, increasing revenue per available room.
  • Lower HVAC & Maintenance Costs – Smartcon’s automated energy optimization and predictive maintenance keep costs low, boosting per-room profitability.
  • Room Availability Maximization – By preventing HVAC downtime and reducing maintenance-related room closures, Smartcon ensures that more rooms remain revenue-generating.

Impact: Smartcon helps hotels increase revenue while reducing operational expenses, driving higher PROFPAR.

4. GCS – Guest Comfort Score

How Smartcon Improves It:

  • Enhanced Room Climate Control – Smartcon’s thermostats maintain optimal guest comfort by adjusting room temperatures based on real-time occupancy and preferences.
  • Better Air Quality – Smartcon’s particle sensors monitor and improve indoor air quality, reducing complaints related to humidity, odors, and allergens.
  • Minimized Noise Disruptions – Smartcon’s noise detection ensures quieter environments, preventing guest complaints and negative reviews.
  • Automated Service Alerts – Smartcon’s smart monitoring detects issues before guests notice them, ensuring prompt resolution and higher satisfaction.

Impact: By improving HVAC efficiency, air quality, and room conditions, Smartcon directly enhances the guest experience, leading to higher GCS ratings.

Keep All Your Hotel’s Smart Systems Optimized With a SmartCare Support Plan

A SmartCare support program offers unparalleled benefits by ensuring all your hotel’s smart systems operate seamlessly and efficiently. With 24/7 monitoring, proactive maintenance, unlimited training, and real-time troubleshooting, it minimizes downtime and optimizes system performance.

SmartCare enhances energy savings, prolongs equipment lifespan, and ensures guest comfort through continuous updates and expert support. By integrating advanced analytics and responsive service, SmartCare empowers hotels to reduce costs, improve sustainability, and deliver exceptional guest experiences effortlessly.

 

We Service and Support More than Thermostats

EMS / GRMS

IOT PLATFORM

BMS CONNECTIVITY

SERVER ROOM MONITORING

UTILITY EQUIPMENT MONITORING

LEAK DETECTION

COLD STORAGE MONITORING

LIGHTING CONTROL & SHADE

SMOKING & MARIJUANA DETECTION

BED BUG DETECTION

Smart Energy, Greener Future All with One Platform

An agnostic cloud-based software platform built to integrate all of the disparate systems in your building, including energy management systems, guest room controls, building management systems (BMS), and IoT sensors, to save money and time by driving operational efficiency, energy efficiency, and sustainability.

Unlock Hotel Energy Savings with Real-Time IoT Data

A Smartcare support program offers unparalleled benefits by ensuring all your hotel’s smart systems operate seamlessly and efficiently. With 24/7 monitoring, proactive maintenance, and real-time troubleshooting, it minimizes downtime and optimizes system performance. Smartcare enhances energy savings, prolongs equipment lifespan, and ensures guest comfort through continuous updates and expert support. By integrating advanced analytics and responsive service, Smartcare empowers hotels to reduce costs, improve sustainability, and deliver exceptional guest experiences effortlessly.

Hotel Trends

Hotels face dynamic challenges related to cost, risk, technology, sustainability, and guest expectations. Adapting to these trends is crucial for success.

Need Service? We are there for you!

With local service offices positioned nationwide, Smartcon provides local expert field services right where you need them. Need Service? Put us to work for you today!

What We Do

Smartcon services and supports all brands of guest room controls and energy management systems including; Inncom, Telkonet, Verdant, WISuites, Lutron, Control4, Crestron, Interel, Axxess, and more.

How It Helps You

  • One provider to service your entire portfolio
  • Program pricing and standard SLAs for your entire portfolio
  • Always optimized
  • Expert remote managed services

Need Service? Put us to work for you today!

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Our Customers Love Us

Join thousands of hotels already making the smart choice. Put Smartcon to work for you today!

  • What Our Customers Say

    Smartcon is a vendor agnostic systems integrator who offer a true end to end experience. Through design, procurement, project management / implementation, commissioning, and professional services, Smartcon has the expertise and a level of customer support and commitment that is unmatched.

    Terry Smith, VP of Engineering, Marriott Global Design Strategy

  • What Our Customers Say

    The Team at Smartcon helped us meet our energy conservation initiatives while also reducing our energy expenses. They are experts in their field, and it shows.

    Sustainability Director, Chapman University

  • What Our Customers Say

    Smartcon was instrumental in our energy discussions on the consulting end. We also hired them for implementation and they did a tremendous job.

    VP of Major Hospitality Brand

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